Terms and conditions with ADAcom.co
Unless otherwise stated clients are required to make their payment for their proposal/s, documents, books and associated consultancy services, etc, received, within 7 working days of the issue of an invoice from ADAcom.co or its holding company,
Strategic Management And Media Group, using the submit button below these terms and conditions.
When will my order be despatched, if applicable?
It will be dispatched 21 days after we receive the order.
How long will it take for my order to arrive, if applicable?
Our standard shipping service is the UK’s second class service, which takes 2 – 4 days from despatch.
What are your shipping charges?
Where this applies, we charge shipping per item and not for per parcel weight or per delivery.
Can I track my order?
No. We do not currently have an electronic tracking system
How do I make a return?
Should you change your mind about your order for goods, we operate a ‘no questions asked’ returns policy providing you return the item within 7 working days of the delivery of your order. This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the returned items and the original postage costs, but any postage costs incurred when returning your items will be at your own cost. After the ‘no questions asked’ 7 day period we will be happy to accept items for return in any of the following cases: The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.The item was incorrectly supplied. – If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given. The item must be returned within 28 days of receipt in the UK, 40 days of receipt in Europe, and 2 months of receipt in any country outside the UK or Europe. It must be in pristine and resalable condition. It must be accompanied by a copy of the delivery note or receipt. In all cases, items should be returned in their original packaging to: ADA.com/CO SMAM Group 3rd Floor, 207 Regent Street, London W1B 3HH. England, United kingdom.
We recognise that the most immediate and effective form of communication is over the telephone and welcome your calls. You can call Customer Services on Tel: +44 (0) 203 371 9616 between the hours of 09.00 and 5.00 Monday to Friday . Alternatively you can e-mail us at CustomerServices@ADAcom.co . We recommend that you state your full name and all the details relating to your order including the date and name of the person placing it. We aim to respond to your e-mail within 72 hours.
We will never collect sensitive information about you without your explicit consent. We will endeavour to keep the information we hold accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. When is your customer service team available? Our Customer Services team are available to answer any questions regarding your order Monday to Friday 9am to 5pm GMT. We recommend you have your order details at the ready if your call is concerning an order. Should you be unable to call within these hours you can leave a message which we will answer within 72 hours. What is our complaints procedure? We aim to offer a good service but recognise that from time to time things may go wrong that are beyond our control. We would aim to resolve any complaint as soon as possible and we recommend that you contact Customer Services as soon as you can. If you e-mail, we then aim to respond within 72 hours.
Make a payment
Insert the amount that you wish to pay in pounds, adding .00. After inserting the amount and submitting the payment you will be prompted to change the currency setting for payments in US $ and European Euros, if this appropriate. Remembering to add .00 before clicking the final submit payment function with WorldPay. Finally, add a full description of what you are paying for when prompted